A LITTLE CLARITY.
Let’s get you unstuck.
Questions about setup, queues, billing, or your data? We’re here to help.
CONTACT SUPPORT
support@call-trace.com ↗Help us find your workspace
Include your workspace name or ID, the action you were trying, and the time the problem happened. Please don’t send app tokens, signing secrets, payment details, or passwords.
Quick answers
- Open Qunio in Slack’s Apps section for your personal Home panel.
- Use
/quniofor the queue picker or/qunio listfor a private channel overview. - The installer can configure projects and open billing from Qunio Home.
- Only the current holder can release a resource. Leaving automatically promotes the next participant.
- If a view looks old, use Refresh. Views are updated on interaction.
Data and account requests
The installer can request workspace deletion from Qunio’s settings. You can also contact us for data access, export, correction, or deletion. We may need to verify your authority over the workspace before processing a request.
Security reports
Send suspected vulnerabilities privately to the support address. Describe how to reproduce the issue without including anyone else’s data.